The health and social care business is extremely competitive, care organisations need to provide the best quality care and service to succeed in the industry. The development and training of staff is of primary importance for both maintaining a competitive edge and retaining staff for a better quality service to clients. In this article we talk through the top benefits of well-trained staff.
What are clients looking for when choosing a care home or domiciliary service?
Location and facilities play an important part in choosing a care home or domiciliary services, but the retention of clients will often lie with the quality of the service provided by staff. Potential customers will ask questions to better understand the quality of care they will receive. They will want to know that your staff:
- Are friendly, and happy to help with physical tasks (e.g. washing and dressing)
- Are interested in the habits, interests, and backgrounds of residents
- Are well managed
- Are capable with the activities that help support quality of life
Care homes or domiciliary services that are staffed by people with high-level and specific qualifications, who often receive continuous professional development, are more likely to provide a better quality of care and retain a better quality of staff. Here are our top reasons why training your staff should be a top business priority.
- By training your staff you will offer a higher level of care to residents.
People enter the care industry because they want to make a difference to the residents’ lives. They want to help others. To do this effectively, they must be trained.
Recognised qualifications such as the regulated training options provided by The Training Initiative, as well as many of our shorter day courses, provide concrete evidence of that training, and the quality of the care that your staff provide.
2. Training will improve staff loyalty
Training staff is a key strategy to improving employee loyalty. Organisations who are committed to helping employees develop their careers will discover that those staff feel more engaged.
When employees feel valued, appreciated, and part of a successful team, you’ll find that you benefit from:
- Lower staff turnover
- Lower absenteeism
- Fewer safety incidents
- Better quality of work
With improved employee engagement, you’ll also find your image improves, recruitment costs fall, and it becomes easier to attract talented people to work for you.
3. Increase your business opportunities by training staff
By having highly qualified staff, and with employees qualified in a wider range of related disciplines, your care home or domiciliary services will have the opportunity to offer new services to clients. This increases business opportunities for your care home or domiciliary services, attracting new and different clients in higher-margin care offerings.
4. Understanding the needs of your residents or clients
By taking the time to ensure staff are fully trained, your residents will receive a better quality of care. Your employees will better understand the needs of your residents. They will treat based on the unique circumstances fo the care required and giving control of care to the resident. With more choice and greater autonomy, a resident will live a more dignified life in the care home.
Training of staff takes care homes and domiciliary care to a new level
Residents are discomforted by high staff turnover, and clients don’t want to pay good money to a care home that regulators don’t consider offer a satisfactory level of care. Training of staff increases loyalty and decreases absenteeism and staff turnover. It can improve the breadth of services you offer your residents, and most importantly, increase the quality of care provided.
People today consider care as a consumer choice. They will consider the attitude and engagement of employees, and care provided by staff, before cost. To help them make the choice you want them to make, training your staff is simply essential.
To discover the type of training we can provide to your staff at The Training Initiative, visit our training options or call our team, and we can help you build a full training care plan for your staff.