Terms and Conditions

Please note these terms and conditions apply unless an agreement otherwise has been made between The Training Initiative and the Client

Website “Course Price” Clarification

Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Tamworth, Staffordshire.

Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated please do not hesitate in contacting us for a quotation.

If parking is not made available on-site additional costs will apply.

Payment “Group Bookings”

A deposit of 20% is required to secure the booking.

Full Payment for group bookings is strictly 14 days from invoice date.
Payment is required prior to the course unless an agreement otherwise has otherwise been made between The Training Initiative and the Client

Payment “Open Courses”

Courses booked online via our website require payment in full upon booking. By booking a course online you are agreeing to abide by these terms and conditions.

Courses booked via the telephone require payment in full upon booking. Payment via invoice may be available upon request. All invoices are due up to maximum of14 days from receipt of invoice but before the start date of the course booked.

By verbally booking a place on the course and agreeing to abide by our terms and conditions the Client is committing to pay the full amount of the course unless cancellation is received in line with our Cancellation by Client “Open Courses” section of the terms and conditions below.

Cancellation by Client “Group Bookings”

Courses cancelled, by the client become liable for the following charges:

  • 20 days or more notice = £50 + VAT Admin fee
  • 14 days or more notice = 20% of total cost
  • 7 days or more notice = 50% of total cost
  • Less than 7 days notice = 70% of total cost
  • Less than 36 hours notice = Full amount payable

All cancellations MUST be made in writing and sent to enquiries@thetraininginitiative.co.uk

Cancellation by Client “Open Courses”

Bookings cancelled, by the client become liable for the following charges:

  • 14 days or more notice = £25 + VAT Admin fee
  • Less than 14 days notice = No refund

If a candidate fails to attend an open course no refund is given. This also applies to candidates who do not complete the full course. If an open course is not completed candidates would need to re-book onto the next available course and payment in full would be expected.

All cancellations MUST be made in writing and sent to enquiries@thetraininginitiative.co.uk

Certification – Replacement

Replacement of The Training Initiative’s own certificates will be supplied at a cost of £10.00 per certificate (inclusive of VAT and postage).

Replacement Ofqual certification i.e FAW etc. will be supplied at £25.00 per certificate (inclusive of VAT and postage).

Candidate Substitution

Clients may substitute candidates for the course at any time prior to the course commencing. Please inform us as soon as possible.

 

Pay in 3

For certain courses we offer a payment instalment plan called Pay in 3. This allows customers to spread the cost of the course over 3 months without incurring any additional charges (as long as payments are made on time). All Pay in 3 plans follow the same structure:

Deposit – 30% (of total course price) deposit – to be paid at time of course purchase. Please note, this deposit is NON-REFUNDABLE as it includes the cost of registration with the awarding body.

Payment 1 – 23% (of total course price) payment – to be paid 1 month (30 days) after initial course purchase.

Payment 2 – 23% (of total course price) payment – to be paid 1 month (30 days) after second payment.

Payment 3 – 24% (of total course price) payment – to be paid 1 month (30 days) after initial course purchase.

Total Payment Duration: 90 days

By paying the deposit you are entering into an agreement with The Training Initiative Group Ltd. to pay the full price of the course within 90 days. By doing so, you are confirming that you are aware of the below terms and conditions and you are in a financial position to make the payments at the scheduled intervals.

Monthly payments will be automatically taken from the card the initial deposit is made with, in line with the above timescales. Should you wish payments to be taken by alternative means then you will need to contact us at least 10 working days before the payment is due to be made.

Failure to make payments on time may lead to additional charges being incurred. Payments that are more than 7 days late will incur an interest charge which will be charged daily at the Bank of England Base Rate + 8% on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself).

 

Under late payment legislation debt recovery costs will also be charged as follows:

  • Missed Payment – £12 + VAT administration fee

Should payments be still outstanding after a period of 30 days from when they were due then The Training Initiative Group Ltd. will take legal action to recoup any monies owed. Please be aware, this may lead to further charges being incurred by the customer as they may be liable for legal costs incurred by both parties.

Missed/late payments will lead to any further course activities (tutor assessment, attendance at course days etc.) being frozen until payments are fully up to date and there are no overdue payments.

Certification for courses will not be provided until the full course amount has been paid and no further money is outstanding.

Unpaid Invoices

The Training Initiative reserve the right to charge interest on late payments.
Invoices 15 days or more from invoice date are liable to daily Interest and debt recovery costs.
Interest shall be charged daily at the Bank of England Base Rate +8% on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)

Under late payment legislation debt recovery costs will be charged as follows:

Amount of Debt / Charge

  • up to £999 / £40
  • £1000 – £10,000 / £70
  • £10,000 or more / £100

 

By booking any course with The Training Initiative you are agreeing to abide by these terms and conditions.